do you appreciate how interesting we are?

The thing about new business pitches is that it's awfully easy to talk about yourself and your amazing processes and how many proprietary tools you've got and generally how great you are.

Did you start shopping at Loblaws because they've got a really good inventory management system? (I have no idea if they do, just go with my hypotheticals please.) Did you buy an iPad because of Apple's great employee retention and development philosophy? Did you rent your apartment because of the special care with which the plumbing and electrical systems were installed? Do I have to ask any more rhetorical questions?

No one gives a shit about the how. Everyone has a how. Everyone has specially insightful proprietary tools with special sauce or magic powers. Everyone has awards. Everyone has a commitment to excellence.

People – shoppers, prospective clients – want to know how it applies to them. They've got to see that your great inventory management means that the product they want is actually there on the shelves when they want it. You have to make the connections about what your proprietary tools will do for them.

You have to create meaning.

Over the past few months we've become much better at creating meaning. We focus on telling stories, and drawing out the parallels for our audience. Instead of "pitching" we're having some great conversations about the folks who have approached us. And we're making some interesting connections.

All it took was getting away from the mirror.